Returns & Refund Policy

MyUphaar.in – Customer Satisfaction is Our Priority

At MyUphaar.in, we aim to provide a smooth shopping experience. If you receive a damaged, defective, or incorrect product, you may be eligible for a return, replacement, or refund as per the policy below.

Returns

Return requests are accepted only for damaged, defective, or incorrect products. The request must be raised within 48 hours of delivery. Returned products must be unused and in their original condition.

Non-Returnable Products

The following items are generally not eligible for return unless received in a damaged or defective condition:

• Personalized products
• Customized gifts
• Engraved jewellery
• Gift cards
• Special-order items
• Products marked as non-returnable
• Clearance or sale products

Refunds

After receiving the returned product, our team will inspect it to verify that it meets the return conditions. Once approved, the refund will be processed and the customer will be notified accordingly.

Refund Processing Time

Approved refunds are usually processed through the original payment method. After initiation, the refund may take 5–10 business days to reflect in your account, depending on your bank or payment provider.

Order Cancellation

Orders can be cancelled only before they are processed, packed, or shipped. Once the order has been dispatched, cancellation requests cannot be accepted.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide:

• Order number
• Product photographs
• Packaging images
• Unboxing video
• Brief description of the issue

Exchange Policy

An exchange or replacement may be offered after verification in the following cases:

• Wrong product delivered
• Manufacturing defect
• Product damaged before delivery